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Frequently Asked Questions
I've placed my order. Now what?
Once you place your order, you will receive a confirmation email with all your order details. Keep this email for your records. We will then start preparing
your order for shipment. When your order ships, you'll get another email with the tracking information. One to two days before delivery, our delivery team will call you to schedule your delivery appointment. You must
be home to receive and sign for the delivery at the scheduled time.
When will my sauna get delivered?
Each sauna model has different lead times, which are marked on the product page. Some saunas are built to order, which may take longer, while others are in stock and ready to ship immediately. For the most
accurate delivery estimate, please refer to the lead time information provided on the specific sauna’s product page.
How complicated is it to put the saunas together?
Assembly time depends on the sauna model. For infrared or hybrid saunas, it can take around 1 - 2 hours (longer for the larger models), while traditional saunas can take up to 15 hours or more. We recommend having two people for the assembly. Please note, our traditional sauna models require more hands-on work and tools like a power drill, driver, wrenches, etc. Clear instructions are provided with each sauna to make the process as straightforward as possible.
What can I place my sauna on top of?
For outdoor saunas, you can place them on a wooden deck, concrete platform, pavers, or gravel, as long as the surface is flat, stable, and free from pooling water. It's not recommended to place the sauna directly on turf.
For indoor saunas, they can be placed directly on the floor, but we recommend using a rug or a thin rubber mat to protect your floors and prevent any potential damage.